Support
How can we help?
Find quick answers below, or email us. A real person reads every email.
Frequently asked questions
When does Vertale launch?
We are finishing the first version for iOS and Android. Sign up on the home page to be notified at launch.
Do I need an account?
No. Guest mode lets you shoot, edit and export. Sign in with Apple or Google for captions and other AI features, publishing, Pro or sync.
Do captions work offline?
No. Captions run in the cloud, so they need a connection, a signed-in account and AI credits (1 credit per 10 minutes of audio). Shooting, editing and export still run on your phone.
Which caption languages are supported?
English and Vietnamese. Vietnamese captions recognise Northern, Central and Southern accents. More languages are coming.
How do I fix a misspelled name in captions?
Tap the word flagged “Proper noun?”, pick the suggestion or type your own, then choose Add to dictionary so later videos get it right. Use Bulk fix to replace a word across all captions.
How do I restore Pro on a new phone?
Sign in with the same Apple or Google account, open the Pro screen and tap Restore purchases.
How do I cancel Pro?
Cancel in the subscription settings of the App Store or Google Play. Projects and exported videos stay as they are, with no watermark.
What if a video gets a music copyright claim?
If you used music from the Vertale library, send the project name and post link to hello@vertale.app. We send you the licence record and work with the rights holder.
How do I download my data?
In the app, go to Me, then Account and security, to download a JSON file with your account data. Your projects are always on your phone already.
How do I delete my account?
In the app go to Me, Account and security, Delete account, or email us. Details are on the Delete account page.